What if I want a different assistant?
No problem. Just contact our Client Support team and we will pair you with a Virtual Assistant that is a better fit.
Can I cancel anytime?
Of course. Contact our Client Support team prior to your next billing cycle and we'll take care of your request. If you have already been billed, your cancellation request will not take effect until the following month. Unfortunately, we do not offer prorated refunds or cancellations for unused time.
What if I need more hours?
If you go over your limit you can purchase additional hours or upgrade your plan at anytime. Just ask your Virtual Assistant for assistance.
Is there a setup fee?
No. Your monthly fee is the only charge.
How are my hours tracked?
We will keep a running total of your hours and send you weekly reports. Or feel free to ask us for a report at any time. If you are running out of time we will notify you well ahead of that.
Do I get a dedicated assistant?
Yes! You will have a college-educated, U.S. based assistant that is available to you Monday through Friday, 9am to 6pm in your specific time zone.
